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Return & Refund Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@wsooq.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return questions at support@wsooq.com.
Easy Return Initiation:
Initiating a return is straightforward. Log in to your account, go to the ‘Order History’ section, and select the item you wish to return. Follow the prompts to complete the return request. Our customer support team is also available to assist you throughout this process.
Return Due to Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you receive a damaged or defective item, we apologize for any inconvenience caused. Please contact our customer support team immediately, providing relevant details and images. We will initiate the return and replacement process to ensure your complete satisfaction.
Return by Exchanges / Size Change:
The Return fastest way to ensure you get what you want is to courier the item you have, and once the return is accepted, you may exchange the size or the article. We understand that sometimes products may not meet your expectations. Our hassle-free return process ensures that you can initiate a return within 7 days of receiving your order. Simply log in to your account, select the item, and follow the easy steps to start the return process.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Transparency and Communication:
We believe in transparent communication. Throughout the return and refund policy process, you will receive updates via email or notifications within your account. Stay informed about the status of your return, refund processing, and expected timelines. Clear communication is vital. Customers will be kept informed throughout the return and refund process.
Refunds & Return:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Visit on Terms & Conditions.